FAQ

How do you say NEW FRDM?

New Freedom.

I have a penis, will your underwear fit me?

Our underwear hugs close to the body, and does not provide the pouch of space found in traditional men’s underwear.

Can I return the underwear?

We do not accept returns on underwear, but please get in touch if you have issues and we can try to make it right! Email j@newfrdm.com.

What size am I?

Refer to our sizing chart. More sizes coming in 2018.

Do you ship internationally?

Currently, we ship within Canada, the USA and UK.

What payments do you accept?

We accept Visa, MasterCard, and American Express debit and credit cards.

How long will my order take to get to me?

Approximately 3-5 days in Ontario, 5-7 days for Canada outside Ontario, 7-12 days for USA and 10-14 days for UK.

Why don’t you have more styles and colours?

We are just getting started! Feel free to contact us with your suggestions. Stay tuned to our newsletter for the release of more exciting NEW FRDM products.

When will you have more plus sizes?

A new underwear design and range of sizes are currently being developed. They will be available in spring 2018.

What is a packer / packing?

A packer is a phallic object worn in the front of the pants or underwear to give the appearance of a bulge. This is called packing.